Contact Us
Frequently Asked Questions
Who can drive this Horsebox?
In order to hire this horsebox you must:
- Obtain code from DVLA to enable your driving licence to be checked by TC Horseboxes. If you have a UK licence you can obtain a code here www.gov.uk/view-driving-licence you will need your driving licence and NI number.
- Be age between 25 to 70 years.
- Hold and produce a full UK, EU or Channel Islands Licence (for the weight of vehicle hired along with your paper counter part as applicable) must be held for 2 years.
- Supply your license number before hire along with code generated from the above link
- Two years recent regular UK driving experience.
- Supply 2 proofs of address (which must match the address given at time of booking) these must be less than 3 month old. Your address also must match the address on your driving licence otherwise further ID will be required. Acceptable proof of address ID is as follows: Bank Statement, Credit Card Statement, Mortgage Statement, Rent Book, Employment Pay Slip, Gas/Water/Electricity Bill, Council Tax Bill/Statement, HMRC Tax Code Notice, HMRC Self Assessment “Notice to Complete a Tax Return”, Mobile Phone Contract Statement.
- No more than 6 motoring conviction points or a driving suspension in past five years.
- Have no criminal convictions (motoring or otherwise).
- In the last three years, not to have had more than one fault accident or more than two non-fault accidents (a fault accident is where a 100% recovery of all costs has NOT been made).
- Must not have had any insurance declined, cancelled, renewal refused, or special terms imposed.
- Not use the horsebox for hire and reward.
What is the payload?
We have two boxes available; one with a 780kg payload (blue box) and one with a 1040kg payload (white box)
What happens in the event of an accident?
All our horse boxes are insured fully comp. If you are involved in an accident, please follow normal procedure as if it were your own vehicle and swap details with the other people involved and gather as much information on the incident as possible, this includes; taking pictures, obtaining details of witnesses etc.
There is a £1000 excess on all claims, this will be charged for all damage where the hirer is at fault. If the cost of the damage is less than £1000, you will only be charged the for the total cost.
What is your cancellation policy?
Cancellations must be in writing, email is sufficient. If the cancellation notice is received more than 7 days before the hire date, then a full refund is given. For cancellations within 7 days of the hire date, a deposit of £40 will be retained. For cancellations within 24 hours of hire, only 25% of the hire charge will be refunded.
Where is the Horsebox based?
We are based at TC Feeds & Tackhaven, Dovehouse Farm, Dovehouse Lane, Kensworth, Beds, LU6 2PQ
For more information please do not hesitate to contact us on 07515 559550 (WhatsApp is best)